Data deletion

If you are a gym member

• Ask your gym. It can delete your profile from Flxlete and erase any fingerprint or face template used at its doors.
• Or email us. Include your full name, the mobile number the gym has for you, and the gym's name. We will confirm the request with you and with your gym, then carry it out.

If you received WhatsApp messages from a gym through Flxlete

Email us with the subject "Data deletion request" and the WhatsApp number the messages were sent to. We will delete the messages, their delivery records and any replies held in Flxlete for that number, and stop further WhatsApp messages to it.

Copies on your phone and on WhatsApp's own servers are handled by WhatsApp. You can delete the chat in the WhatsApp app at any time.

If you own or run a gym on Flxlete

The account owner can ask us to close the gym's account and delete its data, or to delete a single staff member's account. Email us from the owner's registered email address.

What happens next

• We confirm that the request comes from you, so nobody else can delete your data.
• We reply within 30 days and tell you what was deleted.
• Data is removed from our live systems. Copies in backups are removed when those backups expire.

What we may have to keep

Saudi law requires invoices and tax records to be kept for a set period. We keep those records, and only those, until the period ends, then delete them. We may also keep figures that no longer identify anyone, such as a gym's total visits.